On May 17th, 2016 Sippy Software released our the 4.5 version of our software. In those two years we have since released our 5.X platform. Since that time many of our customers have upgraded to our 5.0 version or to our latest published release 5.1. In the coming months we will no longer be offering active support or critical updates for our 4.5 versions of our software. End of support will come with the official release of our 5.2 Softswitch Version.
In 5.2 we have made some major changes we have added several new features. Expect to see some major changes to our web interface and system navigation as a result of this patch.
And while our Deployment teams are busy wrapping updating customers to our latest 5.2 we encourage all customers to move our softswitch to either our 5.0 or 5.1 release for all the latest stable version.
How do I begin the process to upgrade my Softswitch?
Your upgrade process begins with an email to our support team. We will verify your support account status and work with you to schedule out the upgrade process. Once scheduled the update will be applied at the agreed upon time. The downtime will be limited to 1.5 hours. We encourage customers to upgrade to 5.1 at this time.
Are the costs associated with the upgrade process?
FLEX customers get it as standard as the support is included in their monthly charges. Customers who have support contracts up to date get the update upon request. Customers without support have to renew or reinstate in order to get upgrade.
What Sippy Softswitch Version options are best for me?
We recommend upgrading your softswitch to our latest 5.1 Release. If you are currently running the 4.5 version you will also need to upgrade to at least the 5.0 Version. The large majority of our customer base have been transitioning from our 5.0 release to our 5.1 Release over the last few months. If you have not yet upgraded this is an excellent opportunity to get that process started. We have also recently released our 5.2 version to production our Latest.
When will my Sippy Softswitch 4.5 reach end of support?
We plan to end support for our 4.5 version on June 15th 2019. For those who are using our premium/partner support services for your older 4.5 versions will occur on August 15th 2019.
Sippy Software Inc